We are confident that password emails are being sent to the email address we have on file. Sometimes it goes into your spam or junk mail folder. If it’s not there, that means that your email provider is blocking it from getting through, OR we have an incorrect or out-of-date email address.
If you request a new password or a password reset but don’t receive an email with the link, please reach out.
We know how frustrating it can be; we want to help. Please don’t wait to reach out. Our tech specialist, Kathryn, is also available by telephone (Eastern time zone) at 705-471-4016.
Add Us to Your Safe Senders Email List: We have learned that some members are not receiving emails with password reset links, information about the speakers series and/or eThreads. Sometimes, it’s an email from eac-acb.ca; in other cases, it’s from zoom.us. EAC/ACB has looked into the problem and is confident that the emails are being sent to all. If you are not receiving these emails, please add the eac-acb.ca and zoom.us domains to your safe senders list so you don’t miss out. Every email service provider is different, so search your email provider’s website for directions on how to use their safe senders tool.