All members who have provided an email address will be added to the list for access to My EAC/Mon ACB. However, access to your account isn’t available immediately after you purchase a membership. Please allow a few days for our volunteers to assign your membership number and add you to our database (it is separate from this website on a secure server).
The system is configured to lock users out after three unsuccessful login attempts. Even if you have your password and receive a message that your username/email or password doesn’t match what we have on file, please click “Lost Password.” It will allow you to reset your password and save aggravation!
We are confident that password emails are being sent to the email address we have on file. Sometimes it goes into your spam or junk mail folder. If it’s not there, that means that your email provider is blocking it from getting through, OR we have an incorrect or out-of-date email address.
If you request a new password or a password reset but don’t receive an email with the link, please reach out.
We know how frustrating it can be; we want to help. Please don’t wait to reach out. Our tech specialist, Kathryn, is also available by telephone (Eastern time zone) at 705-471-4016.
Add Us to Your Safe Senders Email List: We have learned that some members are not receiving emails with password reset links, information about the speakers series and/or eThreads. Sometimes, it’s an email from eac-acb.ca; in other cases, it’s from zoom.us. EAC/ACB has looked into the problem and is confident that the emails are being sent to all. If you are not receiving these emails, please add the eac-acb.ca and zoom.us domains to your safe senders list so you don’t miss out. Every email service provider is different, so search your email provider’s website for directions on how to use their safe senders tool.